FAQ
Frequently Asked Questions
This section was created especially for you, so as to help you with any questions you might have. We hope that here you will find all the answers you are searching for, but in case you do not find a reply in this category, then we strongly advise you to use the contact details in the contact section.
Answer: The recommended way is to make a booking online; just fill in all the required information and confirmation is sent to you instantly. You are not required to prepay or enter credit card data in order to secure your booking. For more complicated routes and special requests, sending an email is the best way. You can also make bookings over the phone; in this case please have your flight number, arrival time and lead passenger name handy to speed up the booking process.
Answer: Usually, this is because your email account thinks our message is spam, so check your spam folder to see if it’s in there. If it’s not, check to see that you gave us your correct email address when you booked. If you did, then please contact us again and we’d be happy to resend your confirmation email. If you make a train or airport transport booking very close to the time of arrival and don’t receive a confirmation email, our driver will be informed by our automated booking system, and will be waiting for you when you arrive.
Answer: You may contact the vendor by using the contact form from the Contact page.
Answer: YES, as for insurances purposes a child is classed as one passenger.
Answer: All prices are quoted in Euro. Because of the fluctuations in the currency markets, it would be impossible to quote tariffs in all currencies.
Answer: We monitor all incoming flights. Not matter how delayed your flight is, or how early it arrives, there will be a driver waiting for you at no extra cost.
Answer: Your driver will be waiting for you near to the airport information desk in the arrivals hall with an airport board with your name on.
Answer: Please call the office immediately and stay at the arrivals hall, while we locate your driver.
Answer: We operate our Ischia transport services 24 hours a day, 7 days a week and 365 days a year, including all public holidays.
Answer: Yes, if you paying directly to the driver, your driver will be able to provide you with a receipt otherwise you might download receipt from your booking administration. If you are travelling on business and need a tax invoice, please email us.
Answer: If you need to change or cancel a booking or amend your details, click the relevant links in your confirmation and login to your booking administration; or email or give us a call.